FREQUENTLY ASKED QUESTIONS
WHAT HAPPENS ON MY FIRST VISIT?
Your First Physical Therapy Session (Get Excited!)
Depending on your condition, a typical physical therapy session will last approximately 60 to 90 minutes.
Here are some important things to keep in mind:
Wear comfortable clothing that is easy to move around in and allows clinicians to access your point of pain. Sweatpants, gym shoes and other work out attire is preferred. We have private rooms, and you may be asked to change into a gown to allow better access to the area of your body being treated (like a neck or back.) Most Pilates-based exercises are performed without shoes - sticky socks are sometimes helpful!
Your appointment time reflects when treatment begins. Try to be on time, we always do!
Please complete your new patient forms and bring them with you to your first appointment, along with any medical assistive devices, such as a brace, splint or crutches.
Call us if you are running late, so we can try and accommodate your schedule.
Check in with the front desk when you arrive. They will be waiting for your arrival.
Provide valid photo identification (i.e. driver's license, state ID or passport) in addition to your insurance card when you arrive.
If possible, please schedule out appointments per your plan of care to ensure you're preferred day(s) and time(s). Bring your calendar! We track your progress to ensure you meet your goals. To help us guide your care, we want to know what you think. We'll ask you to complete a questionnaire when you start your treatment and ask follow-up questions throughout the time you spend with us.
In addition to our therapy services, we offer many other services, such as:
Class 4 Deep Tissue Laser Therapy
Kinesiology Taping (Kinesiotape and RockTape)
Talk to a staff member if you would to learn more about these services
DO YOU OFFER FREE HEALTH CONSULTATIONS?
We sure do!
Contact us today to schedule your consultation.
DO I NEED A PRESCRIPTION FROM MY DOCTOR TO START PHYSICAL THERAPY?
Illinois was the 45th States to finally get Direct Access (In August 2018). This means you can go to your physical therapist without a prescription!
In most cases, if you are not making significant improvement within 30 days, the therapist will refer you to/back to your physician.
Seeing a physical therapist first is safe and could save you hundreds of dollars or even thousands of dollars.
DO YOU ACCEPT HEALTH INSURANCE?
We are IN-NETWORK with Blue Cross Blue Shield PPO (BCBS PPO) and Medicare. Many other insurances have Out-of-Network benefits, as well.
Billing for physical therapy services is similar to what happens at your doctor's office. When you are seen for treatment, the following occurs:
The physical therapist bills your insurance company, Workers' Comp, or charges you based on Common Procedure Terminology (CPT) codes.
Those codes are transferred to a billing form that is either mailed or electronically communicated to the payer.
The payer processes this information and makes payments according to an agreed upon fee schedule.
An Explanation of Benefits (EOB) is generated and sent to the patient and the physical therapy clinic with a check for payment and a balance due by the patient.
The patient is expected to make the payment on the balance if any.
It is important to understand that there are many small steps (beyond the outline provided above) within the process. Exceptions are common to the above example as well. At any time along the way, information may be missing, miscommunicated, or misunderstood. This can delay the payment process. While it is common for the payment process to be completed in 60 days or less, it is not uncommon for the physical therapy clinic to receive payment as long as six months after the treatment date.